Emei Lotus · 峨眉莲花

Move slow · Breathe deep

Privacy Policy
隐私政策

English Version

1. About This Policy

Emei Lotus ("we", "us", "our") is operated by Yuxue Education Technology Co., Ltd. (the "Company"), located at Room 1124, 2F, No.56 Dongshan Avenue, Xiling District, Yichang City, Hubei Province, China. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit emeilotus.com or use our services.

By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

2.1 Information you provide directly:

• Name, email address, phone number (when registering or contacting us)
• Payment information (processed by PayPal — we do not store credit card numbers)
• Communication content (emails, messages, support requests)
• Practice progress and preferences (if you opt to track them)

2.2 Information collected automatically:

• Device information (browser type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages viewed, time spent, click patterns
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from third parties:

• Meta Pixel data (when you arrive via Facebook/Instagram ads)
• PayPal transaction confirmations
• Email service provider analytics (open rates, clicks)

3. How We Use Your Information

We use your information to:

• Deliver the courses and services you purchased
• Process payments and send order confirmations
• Send you course materials and live session reminders
• Respond to your inquiries and provide customer support
• Improve our website, courses, and user experience
• Send promotional emails (only with your consent — you can unsubscribe anytime)
• Comply with legal obligations and protect our rights
• Measure ad effectiveness via Meta Pixel (see Cookie Policy for opt-out)

4. Legal Basis for Processing (GDPR · EU/UK Users)

We process your data based on:

• Contract performance — to deliver the services you purchased
• Legitimate interests — to improve our services and prevent fraud
• Consent — for marketing emails and non-essential cookies (you can withdraw consent anytime)
• Legal obligation — when required by applicable law

5. How We Share Your Information

We do not sell your personal information. We share data only with:

• PayPal — to process payments (governed by PayPal's privacy policy)
• Vimeo / YouTube — to host and deliver course videos
• Email service providers (e.g., Mailchimp) — to send course emails
• Analytics providers (e.g., Google Analytics, Meta Pixel) — to measure website performance
• Legal authorities — only when required by law (court order, fraud investigation)

All third-party providers are contractually required to protect your data.

6. International Data Transfers

Our servers and some service providers are located outside your country. When we transfer your data internationally, we use Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection.

7. Data Retention

We keep your information only as long as necessary:

• Account data — until you delete your account, plus 30 days for backup
• Transaction records — 7 years (for tax compliance)
• Marketing data — until you unsubscribe, plus 30 days
• Anonymous analytics — up to 2 years

8. Your Rights

For all users:

• Access the data we hold about you
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Object to processing
• Withdraw consent for marketing

For EU/UK residents (GDPR):

• Data portability (receive your data in a machine-readable format)
• Lodge a complaint with your local Data Protection Authority

For California residents (CCPA):

• Know what categories of personal information we collect
• Request deletion of your personal information
• Opt-out of any sale of personal information (we do not sell data)
• Non-discrimination for exercising your rights

To exercise any of these rights, email us at edyuxue@gmail.com with the subject line "Privacy Request". We will respond within 30 days.

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

10. Security

We use industry-standard security measures including HTTPS encryption, secure payment processing, and access controls. However, no method of transmission over the Internet is 100% secure.

11. Cookies

We use cookies and similar technologies. For details, see our Cookie Policy.

12. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top will reflect changes. For material changes, we will notify you via email or website notice.

13. Contact Us

1. 关于本政策

峨眉莲花（"我们"）由屿学教育科技有限公司运营（注册地址：宜昌市西陵区东山大道 56 号 2 楼 1124 室）。本隐私政策说明当您访问 emeilotus.com 或使用我们的服务时，我们如何收集、使用、存储和保护您的个人信息。

使用我们的服务即表示您同意本政策所述的做法。如果您不同意，请勿使用本网站或服务。

2. 我们收集的信息

2.1 您主动提供的信息：

• 姓名、邮箱、电话（注册或联系我们时）
• 支付信息（由 PayPal 处理 —— 我们不存储信用卡号）
• 沟通内容（邮件、消息、客服请求）
• 练习进度与偏好（您选择记录时）

2.2 自动收集的信息：

• 设备信息（浏览器类型、操作系统、屏幕分辨率）
• IP 地址与大致地理位置
• 浏览的页面、停留时间、点击行为
• Cookie 和类似追踪技术（详见 Cookie 政策）

2.3 来自第三方的信息：

• Meta Pixel 数据（您通过 Facebook/Instagram 广告进入时）
• PayPal 交易确认
• 邮件服务商的分析数据（打开率、点击率）

3. 我们如何使用您的信息

我们使用您的信息：

• 提供您购买的课程和服务
• 处理付款并发送订单确认
• 发送课程资料和直播提醒
• 回应您的咨询并提供客户支持
• 改进网站、课程和用户体验
• 发送营销邮件（仅在您同意时 —— 您可随时退订）
• 遵守法律义务并保护我们的权利
• 通过 Meta Pixel 衡量广告效果（退出方式见 Cookie 政策）

4. 信息共享

我们不会出售您的个人信息。我们仅与以下方共享数据：

• PayPal —— 处理支付（受 PayPal 隐私政策约束）
• Vimeo / YouTube —— 托管和分发课程视频
• 邮件服务商（如 Mailchimp）—— 发送课程邮件
• 分析服务商（如 Google Analytics、Meta Pixel）—— 衡量网站表现
• 法律部门 —— 仅在法律要求时（法院命令、欺诈调查）

所有第三方都通过合同要求保护您的数据。

5. 您的权利

所有用户：

• 访问我们持有的关于您的数据
• 更正不准确的数据
• 删除您的数据（"被遗忘权"）
• 反对数据处理
• 撤回营销同意

欧盟/英国居民（GDPR）：

• 数据可携带性（以机器可读格式接收您的数据）
• 向当地数据保护机构投诉

加州居民（CCPA）：

• 了解我们收集的个人信息类别
• 要求删除您的个人信息
• 选择退出任何个人信息出售（我们不出售数据）
• 行使权利时不受歧视

行使任何权利，请发送邮件至 edyuxue@gmail.com，主题写"Privacy Request"。我们将在 30 天内回复。

6. 数据保留

我们仅在必要期间保留您的信息：

• 账户数据 —— 直到您删除账户，加 30 天备份保留
• 交易记录 —— 7 年（税务合规）
• 营销数据 —— 直到您退订，加 30 天
• 匿名分析数据 —— 最长 2 年

7. 儿童隐私

我们的服务不针对 16 岁以下儿童。我们不会有意收集儿童数据。如果您认为我们收集了儿童数据，请立即联系我们。

8. 安全

我们采用行业标准的安全措施，包括 HTTPS 加密、安全支付处理和访问控制。但没有任何互联网传输方式是 100% 安全的。

9. 政策变更

我们可能不时更新本政策。顶部的"最后更新"日期反映变更。对于重大变更，我们将通过邮件或网站通知您。

10. 联系我们